IT Service Management Administrator

Must have

• High School diploma with 6-9 years of experience in ITSM
• Minimum 1 year of direct support for an ITSM solution, such as Service Now
• Active Top Secret clearance with SCI eligibility on day one
• Current Service Now Certified System Administrator (CSA) certification
• Current IAT Level II certification
• Extensive experience with Service Now platform preferred
• Excellent time management and organizational abilities
• Familiarity with ITIL process framework, including Incident, Problem, Change, Asset, and Service Level Management
• Strong communication skills, both verbal and written
• Proven success in stakeholder coordination and collaboration

• Oversee and ensure efficient functioning of computer systems both in networked and standalone formats
• Maintain system integrity and implement necessary upgrades to systems and/or servers
• Develop and document new methodologies to enhance network/system operations
• Engage with support teams, help desks, customers, and technical staff to resolve issues
• Coordinate and execute maintenance activities for networks/servers, focusing on identifying and mitigating recurring problems
• Prepare for transitioning developmental or production environments to new technologies
• Utilize system software to monitor and enhance performance of system files
• Manage system data to ensure efficient performance and assess system requirements for optimal server installation
• Evaluate business processes within the AFSCI Enterprise ITSM framework
• Address customer requirements and challenges to develop Service Now solution designs
• Implement, configure, and optimize Service Now solutions and automate workflows
• Integrate Service Now with third-party applications
• Conduct acceptance testing and facilitate knowledge transfer to customers and stakeholders
• Monitor system performance and engage in performance tuning
• Review test plans to ensure they meet contractual obligations

At GovCIO, we are a dedicated team committed to transforming government IT by delivering innovative services and solutions. Based in San Antonio, TX, we focus on creating a positive impact on government operations and enhancing service delivery to citizens. We seek talented individuals to join us in our mission of making great strides in government IT. This is an onsite-only position that offers the chance to work with a dynamic team and contribute to meaningful projects.

We are proud to be an Equal Opportunity Employer, welcoming applicants from all backgrounds.