Tier 1​/Help Desk Task Lead; ARNORTH

Overview

Location:

Fort Sam Houston, TX

Clearance:
Top Secret (required)

Employment Type:

Full-Time | Contract Support

Position Summary:

The Tier 1 Task Lead provides senior leadership and technical direction for the Service Desk/Help Desk supporting approximately 900 users and 1,200 endpoints across NIPRNET environments.

• Supervise Tier 1 Help Desk personnel in multi-shift operations
• Oversee incident response, troubleshooting, and escalation
• Ensure performance metrics and service level requirements are met
• Provide senior-level technical guidance and system configuration oversight

• DoD 8570 IAT Level I certification (Security+ or equivalent)
• Minimum 10 years IT customer support experience
• Minimum 6 years supervisory experience
• Strong knowledge of Microsoft environments, Active Directory, SaaS tools
• * Position contingent on contract win.

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

VEVRAA Federal Contractor. Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

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We invite you to complete the optional self-identification questions below used for compliance with government regulations and record-keeping guidelines. Any self-identification information provided will not be considered in the selection process.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans  Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

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We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website .gov/ofccp.

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