Field Service Technician II

Overview

Powering the Future:
Keeping Critical Power Systems Online 24/7. Our Service Center Division team is seeking a skilled and customer-focused Field Service Technician to support uninterruptible power supply (UPS) systems and power quality products for customers nationwide. In this hands-on role, you’ll troubleshoot, repair, test, and maintain single- and three-phase UPS systems and related peripherals. Your work will directly support mission-critical environments where power reliability and uptime are essential.

• Deliver Expert Field Service:
  Perform on-site service of power quality products, including system start-ups, preventive and remedial maintenance, field modifications, and performance testing.
• Troubleshoot And Repair Systems:
  Diagnose and repair routine UPS and power quality system failures. Troubleshoot malfunctions down to the board level with minimal guidance and escalate non-routine issues to leadership as required.
• Provide Technical Support:
  Deliver technical support to internal teams, external customers, third-party service organizations, and end users via phone, email, and on-site service.
• Respond When It Matters Most:
  Schedule and provide emergency technical support and on-call field service to restore critical power systems.
• Inspect, Test, And Verify:
  Inspect, test, and document failed products, components, and systems prior to return to the factory to determine defects and operational status.
• Collaborate For Better Solutions:
  Work closely with other MEPPI departments to identify product solutions that improve system performance, protection, and reliability.
• Support Project Execution:
  Attend daily project meetings as required and coordinate service activities to meet customer and project timelines.
• Document With Precision:
  Maintain accurate service records and documentation of all services performed. Develop detailed analysis reports related to the repair and inspection of UPS and energy storage equipment.
• Guide And Support Others:
  Provide guidance and support to less experienced technicians during troubleshooting and repair activities.
• Recommend Long-Term Solutions:
  Identify customer needs and recommend service product offerings that support long-term system performance and capital investment protection, such as battery upgrades.
• Manage Administrative Tasks:
  Submit accurate and timely expense reports in accordance with company policies.

• Associate’s Degree in Electrical/Electronics or a related technical field required.
• Minimum of four (4) years of experience troubleshooting and repairing technical, electrical, and/or electronic products; or equivalent education and experience.

• Intermediate knowledge of UPS products, services, and peripherals, including familiarity with common electrical equipment used in data center environments.
• Advanced proficiency with mechanical and electronic test equipment, including operation, data collection, and reporting.
• Basic understanding of communication and networking protocols.
• OSHA 10 Construction and NFPA 70E certifications required.
• Ability to read and interpret detailed equipment schematics and facility one-line drawings.

• Advanced analytical and problem-solving skills.
• Strong interpersonal, communication, and presentation skills to effectively interact with customers, employees, and suppliers.
• Advanced computer skills with emphasis on Microsoft Office applications and MRP/ERP business systems.

• Frequent travel to customer sites.
• Work performed in data centers, industrial facilities, and electrical/mechanical rooms.
• Exposure to energized electrical equipment and mission-critical power systems.

• Hands-On Technical Work:
  Support critical power infrastructure that customers rely on every second of the day.
• Growth & Development:
  Expand your expertise in UPS, power quality, and energy storage systems while learning from experienced professionals.
• Safety First:
  We prioritize safety through training, procedures, and proper tools and equipment.
• Career Advancement:
  Build a long-term career within our Field Service and Operations organization.
• Competitive Benefits:
  Enjoy comprehensive health coverage, retirement plans, paid time off, and additional benefits that support you both on and off the job.

Mitsubishi Electric Power Products, Inc. (MEPPI) is a trusted leader in power systems, UPS solutions, rail transportation, and large-scale infrastructure technologies. We deliver reliable, innovative solutions that protect critical operations and keep the world powered.

MEPPI is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and provide equal employment opportunities for all qualified candidates.