Network Administrator

Overview

We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job, it’s the Digital family. Digital Consultants is seeking a Network Administrator to support Tier 1, 2, and 3 help desk and cybersecurity operations for US Army North, located at Fort Sam Houston, a US Army post in San Antonio, TX.

The help desk provides local desktop support to approximately 900 users operating approximately 1,500 NIPRNET computers, 70 multi-function devices (printers), 1,000 wireless devices (smartphones, etc.), and various other endpoints. The help desk also provides telephonic support to approximately 300 forward-stationed users at various locations throughout the United States.

Leading with our people, Digital Consultants  mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.

We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense make working here more than a job, it’s the Digital family. Digital Consultants is seeking a Network Administrator to support Tier 1, 2, and 3 help desk and cybersecurity operations for US Army North, located at Fort Sam Houston, a US Army post in San Antonio, TX.

The help desk provides local desktop support to approximately 900 users operating approximately 1,500 NIPRNET computers, 70 multi-function devices (printers), 1,000 wireless devices (smartphones, etc.), and various other endpoints. The help desk also provides telephonic support to approximately 300 forward-stationed users at various locations throughout the United States.

• Support Tier 2 Network Operations that monitor and maintain the ARNORTH Non-Secure IP Router Network (NIPRNET) and monitor the Secure IP Router Network (SIPRNET); monitor and maintain cloud-based instances using government-provided tools.
• Investigate IT solutions to simplify or automate IT operations, reduce costs, provide technical refresh/life cycle replacement, or increase service levels, including the transition to wireless. IaaS, PaaS, and SaaS solutions.
• Provide technical support to detect and either prevent or mitigate network events that reduce the confidentiality, integrity, and availability of ARNORTH networks, including equipment failures and cyber-attacks.
• Monitor and respond to hardware, software, and wired/wireless network problems through routine testing and analysis of all elements of the network facilities. Identify problems, notify appropriate personnel, troubleshoot, and follow replacement procedures. Utilize software and hardware tools to diagnose complex problems affecting network performance.
• Support Tier 3 Technical Management Team with network management, configuration control, and lifecycle management of the NIPRNET, tactical SIPRNET, and cloud services, including executing IAVMs, CTOs, and other activities to maintain confidentiality, integrity, and availability of ARNORTH networks.
• Provide assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration, operations support, OS programming, system security policy procedures, Microsoft Office 365 administration, and web strategy and operations.
• Support various IT systems and deploy COTS and GOTS technologies including Microsoft, Linux, NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.
• Support a variety of SaaS offerings including productivity suites…