Desktop and MOBILE Support Specialist

The Desktop & Mobile Support Specialist 1 provides Tier 1 (intermediate-level) technical support and maintenance for Client desktop and laptop computing environments. Responsibilities include hardware/software setup, configuration, basic user training, and troubleshooting to ensure reliable and secure end-user computing. The role also involves documentation, relocation support, and contributing to user satisfaction through responsive customer service.

Key Responsibilities

• Unpack, set up, and configure new hardware (desktops, laptops, peripherals).
• Provide basic end-user training on supported hardware and software.
• Troubleshoot and resolve common hardware/software issues.
• Document and maintain troubleshooting guides and installation procedures.
• Support desktop and mobile computing environments, including relocations and configuration updates.
• Assist with printer and plotter setup, troubleshooting, and maintenance.
• Support Microsoft Office applications including Word, Excel, PowerPoint, Visio, and Project.
• Respond to and document service requests via ticketing system.
• Maintain awareness of industry trends and Client technology updates through independent research.
• Work in coordination with other IT teams and maintain effective customer relationships.
• Participate in rotating work schedules to support customer demands.

• Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or a related field
• OR
• Equivalent relevant experience in an IT technical support environment
• Proficient in troubleshooting and supporting desktop/laptop computers and hardware
• Familiarity with Windows Active Directory and networking concepts
• Experience with audiovisual equipment such as LCD projectors and monitors
• Strong knowledge of Microsoft Office Suite and PC maintenance
• Effective written and verbal communication skills
• Strong interpersonal and customer service skills
• Analytical thinking and independent decision-making abilities
• Ability to work in dynamic environments and adapt to changing technologies
• Capable of lifting/moving hardware and distinguishing electronic component colors
• Proficient with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

• Experience supporting technology in utility construction or maintenance environments

• Relative IT certifications preferred (e.g., A+, Network+, Microsoft certifications)