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IT Support HelpDesk/Support Systems Administrator

Senior Tier 1 Help Desk Lead — Incident Response & Leadership

Job in San Antonio, Bexar County, Texas, 78208, USA
Listing for: Valid8 Financial, Inc.
Full Time position
Listed on 2026-02-09
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
A financial services company is seeking a Tier 1 Task Lead to provide senior leadership and technical direction for its Service Desk/Help Desk, serving approximately 900 users and 1,200 endpoints. Responsibilities include supervising personnel, overseeing incident responses, and ensuring performance metrics are met. Candidates must have a DoD 8570 IAT Level I certification and significant experience in IT customer support.

This role is full-time and includes contract support.
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Position Requirements
10+ Years work experience
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