Salesforce Intern

Description
Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strive for the highest standards for our customers while fostering a positive work environment for our employees . We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Salesforce Analyst Intern who embodies our core values:
Service, Accountability, Customer Focus, Growth, and Integrity.
As part of our Business Systems & CRM team, you'll help optimize how Brinks Home uses Salesforce to empower Sales, Service, and Operations. The ideal candidate is a college student studying Business, MIS/IT, Data Analytics, or a related field, who is passionate about CRM technology and eager to learn. You will work alongside experienced admins and analysts to improve data quality, build reports and dashboards, support user enablement, and contribute to platform enhancements that drive measurable business outcomes.
Educational Opportunities:
As an intern, you will learn directly from certified Salesforce administrators and business analysts. You'll also attend team meetings, join cross functional brainstorming sessions, and collaborate with professionals across Sales, Customer Care, Marketing, and IT on projects that make an impact.

Job Location:

Farmers Branch, TX (hybrid - some on site office attendance required)

Key Responsibilities :

• Partner with business users to capture requirements and translate them into well defined user stories and acceptance criteria for Salesforce enhancements.
• Build and maintain reports and dashboards that deliver actionable insights for Sales, Service, and leadership.
• Support daily user administration (profiles, permission sets, licenses), data hygiene, and troubleshooting of records, layouts, and flows.
• Assist with data imports/updates using Data Loader or Data Import Wizard; help maintain data quality and deduplication rules.
• Help configure low code automations (Flows), validation rules, and page layouts under the guidance of senior admins.
• Participate in UAT testing for new features (e.g., Sales Cloud, Service Cloud, Experience Cloud) and document outcomes.
• Contribute to Salesforce documentation-process maps, how to guides , and release notes-and support end user training.
• Monitor adoption and usage metrics; recommend incremental improvements to streamline processes and enhance user experience.
• Learn the basics of integration patterns and assist with coordination across systems (e.g., marketing automation, telephony, billing) as directed.
• Adhere to change management practices across sandboxes, helping prepare changes for deployment via Change Sets or Dev Ops tooling (as appropriate).

Requirements :

• High School Diploma or equivalent.
• Currently enrolled in a college program studying Business, MIS/IT, Data Analytics, Computer Science, or a related field.
• Familiarity with Salesforce CRM concepts (objects, fields, page layouts, record types).
• Knowledge of reporting and dashboard fundamentals; proficiency with Excel/Google Sheets for data analysis.
• Exposure to SOQL basics, data modeling, and data quality principles is a plus.
• Strong analytical, problem solving, and documentation skills with high attention to detail.
• Excellent interpersonal, written, and verbal communication skills; ability to translate technical details into business terms.
• Experience with Microsoft 365 and collaboration tools preferred.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.