Personnel & Knowledge Management Program Manager

Overview

JST is currently seeking a Personnel & Knowledge Management Program Manager to join our team. This is a full-time position in San Antonio, TX, with hybrid possibility. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

• Manage onboarding and offboarding coordination for contractor staff, including background checks and government credentialing activities.
• Own and standardize the post-onboarding access coordination process, ensuring staff obtain the system, environment, and tool access required to perform assigned duties (e.g., developers, QA testers, DBAs, system administrators, business analysts).
• Coordinate and track submission, routing, and approval of formal system access documentation required in regulated environments (e.g., government access request forms such as DD Form 2875).
• Establish visibility into access dependencies, approval authorities, and handoffs across multiple work streams and technologies to reduce delays and eliminate reliance on ad-hoc or tribal knowledge.
• Maintain auditable onboarding and access checklists to reduce security, compliance, and productivity risk.
• Coordinate shipping, receiving, tracking, and recovery of IT assets for a large, distributed workforce.
• Maintain staffing rosters including training, certification, and background check status.
• Produce workforce readiness summaries and operational views to support Government and contractor PMO leadership decision-making.
• Define and maintain standards for contract-wide Microsoft Teams and SharePoint repositories accessed by multiple teams, including naming conventions, permissions models, document structures, and source-of-truth guidance.
• Provide guidance and recommended patterns to individual teams while respecting team-level autonomy.
• Sustain approved collaboration structures through lifecycle management activities such as creation support, restructuring recommendations, archival, and hygiene.
• Assess how delivery teams use collaboration and documentation tools (Microsoft 365 and Atlassian Confluence).
• Develop recommendations to standardize contract-required artifacts and information (e.g., deliverables, recurring process documentation, reference material) in alignment with Government PMO expectations.
• Improve consistency, discoverability, and maintainability of institutional knowledge across the program.
• Evaluate operational and PMO support workflows to identify opportunities for improvement and automation.
• Implement or coordinate lightweight workflow automations (e.g., Power Automate, Forms, SharePoint lists, Teams workflows).
• Maintain documentation and ownership visibility for implemented automations to support sustainment and continuity.
• Support metric gathering and reporting through dashboards and automated workflows used by both contractor leadership and the Government PMO for program oversight.
• Develop working knowledge of existing reporting and dashboard capabilities.
• Support reporting sustainment—including Power BI dashboards and datasets—to ensure continuity and reduce single-point-of-failure risk.
• Evaluate current operational practices and recommend appropriate hygiene cadences for knowledge management across the contract (e.g., access reviews, knowledge reviews, roster validation).
• Once approved by leadership, establish standards and execute recurring activities.

• Bachelor's degree in a relevant field or equivalent professional experience supporting complex, regulated programs.
• 3-5+ years of experience in program operations, PMO support, knowledge management, or business operations roles.
• Demonstrated understanding of program management fundamentals, including cost, schedule, and scope (the "iron triangle").
• CAPM, PMP, or equivalent experience performing project or program management functions aligned to industry best practices.
• Demonstrated experience organizing and sustaining Microsoft 365 collaboration environments (Teams and SharePoint).
• Hands-on experience using Office 365 tools to support operational workflows.
• Experience working in a structured or regulated environment requiring compliance with defined processes and external oversight.
• Strong organizational, analytical, and communication skills.

• Familiarity with Atlassian Confluence and standardized documentation practices.
• Interest in or exposure to data visualization and reporting tools (e.g., Power BI), with willingness to learn and support existing solutions.
• Experience supporting automation or workflow optimization efforts.
• Familiarity with Agile or hybrid delivery environments.
• Experience in environments subject to law, regulation, or policy-driven operational constraints (e.g., government, healthcare, finance).

• DoD Secret Clearance or ability to obtain one
• MUST be able to successfully pass a drug screen and background check