Desktop support

Location: San Antonio, TX

Salary: $20.00 USD Hourly - $21.00 USD Hourly

Description: Our client is currently seeking a Desktop support

The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high‑quality service.

• Provide hands‑on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
• Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
• Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
• Deliver priority services for executive and VIP users
• Maintain accurate documentation in Service Now and contribute to reporting requirements
• Perform IMAC (Install, Move, Add, Change) and break‑fix activities
• Carry out preventative maintenance and follow SME instructions for infrastructure support
• Ensure exceptional customer service and professional communication across organizational levels

• Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
• Experience with Apple iOS devices (iPhones, iPads) set up, reinstall, and support
• Expertise in imaging computers via PXE or USB (offline media)
• Familiarity with Intune for device management
• Proficiency with Service Now ticketing system
• Troubleshooting hardware issues with OEMs (printers, computers, phones)
• Zebra printer and scanner support
• Experience with Zscaler firewall, VPN, and Active Directory
• Remote desktop support tools (Log Me In )
• Nexthink for end‑user analytics
• Knowledge of SCCM, Citrix, and similar platforms for workspace services
• Understanding of TCP/IP networking, domains, and server‑client operations
• Hands‑on experience with infrastructure equipment (rack/stack, cabling, data center devices)
• Familiarity with backup operations and tape management

• 5-7 years of IT support experience
• Strong skills in hardware/software troubleshooting with OEMs
• Experience with Zebra printers/scanners, Nexthink, and remote tools (Log Me In )
• Knowledge of SCCM, Citrix, and workspace management platforms
• Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory
• Professional communication, punctuality, and customer‑focused mindset

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