Facility Operations Center Technical Team Lead, ADC InfraOps FOC

Facility Operations Center Technical Team Lead, ADC Infra Ops FOC

Job  | Amazon Data Services, Inc.

At Amazon, we are committed to being the most customer‑centric company on Earth. We build an environment where the world’s brightest minds can invent and innovate to improve the experience for our customers.

The Data Center Infrastructure Operations Organization is looking for an individual with proven skills to help support our Facility Operations Center (FOC). The FOC is responsible for 24x7 monitoring of the data center’s physical infrastructure to ensure the customer experience is optimal, reliable, and consistent.

The Technical Team Lead (TTL) is responsible for ensuring the FOC team operates at peak efficiency. This involves auditing and refining day‑to‑day processes, conducting event response, providing on‑call event support, analyzing data and alarms, writing reports, and performing assessments. The TTL serves as a FOC expert technical resource in data center critical infrastructure, operations, and controls systems for various data center designs.

The TTL will manage small‑to‑medium impacting projects from conception to completion, collaborating with engineering and automation teams. The TTL directs, trains, and supports FOC engineers in 24/7 monitoring and alarm notification, building site‑specific training exercises for electrical power monitoring, building management systems, control monitoring, stand‑by diesel generators, transformers, switch gear, breakers, UPS, PDUs, AHUs, chillers, cooling towers, and VFDs.

The ideal candidate will provide assistance and support to onsite operations teams, ensuring overall availability and reliability to meet defined service level agreements. The position requires the candidate to be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

• Oversee the day‑to‑day use and operation of our data center systems monitoring platform.
• Understand the scope, impact, and expected alarms of planned work at the data centers.
• Operate independently with limited direct management.
• Act as an escalation point for FOC engineers and participate in an on‑call rotation.
• Perform alarm analysis and trending during planned and unplanned activities.
• Complete audits on planned and emergency work.
• Provide consistent training and guidance to FOC engineers.
• Refine existing processes and create new standard processes for FOC engineers and Team Leads.
• Communicate complex technical information to a non‑technical audience.
• Routinely analyze alarms and work with partner teams to identify efficiencies and patterns.
• Drive moderate‑complexity projects.
• Conduct region, building, or design‑specific drills and identify team growth opportunities.
• Establish performance benchmarks and conduct audits to drive effectiveness.
• Serve as a subject‑matter expert for data center infrastructure.
• Work outside normal business hours to support the 24/7 operation of the FOC.
• Travel may be required.

The Facility Operations Center (FOC) is a singular support team that proactively monitors the life‑safety systems and infrastructure equipment alarms 24x7x365, ensuring power and cooling to the platform.

We support Data Center Engineer Operations teams who are responsible for operating critical infrastructure equipment. The FOC ensures those alarms are appropriately responded to and dispatched (RAID) and acts as a communications hub during standard and emergency operations.

• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.
• 3+ years of technical support experience, or a bachelor’s degree in engineering or equivalent.
• 3+ years with electrical, mechanical, and controls systems and experience documenting technical customer issues.

• Strong verbal and written communication skills.
• Strong leadership and organizational skills.
• Proven self‑starter.
• Experience troubleshooting and debugging technical systems.
• 3+ years of customer service experience and proficiency with Microsoft Office products.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.