Technical Support Specialist

Talent Acquisition Executive | Talent Acquisition

Job Description

• Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers.
• Maintains accurate records and documentation on service tickets. Completes service documentation as required.
• Interface and work closely with advanced support specialists as required.
• Three to five years of service experience in the troubleshooting and repair of electronic systems, preferred.

Qualifications

• Computer Science, Technology or Healthcare related or equivalent work experience.
• 2-3 years proven applied experience.
• Goal and action oriented.
• Read, write, speak English language;
  English proficient.
• Strong analytical skills to troubleshoot problems using logical/analytical methods.
• Application/software packaging and deployment; desktop and system support services.
• Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar.
• Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting.

Associate

Contract

Information Technology

Medical Equipment Manufacturing