Enterprise Monitoring Analyst

Enterprise Monitoring Analyst – Tyto Athene, LLC

We are seeking an Enterprise Monitoring Analyst to provide first‑level network and IT infrastructure event monitoring in a 24/7 operations environment. The Analyst will compare and correlate events from multiple sources, maintain accurate incident records, and initiate appropriate actions to avoid or minimize loss of IT services. Familiarity with the network architecture and supported applications within the Military Health System (MHS) environment is required.

• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
• Provide accurate, timely, and professional documentation on all supported issues.
• Provide a high level of professionalism and customer service.
• Follow up on all incidents in a timely and professional manner.
• Quickly identify and escalate high‑priority issues.
• Accurately triage/assign/escalate tickets per standard operating procedures.
• Efficiently and accurately resolve all assigned incidents.
• Identify and document incident resolution and support knowledge.
• Complete all assigned duties in a timely and accurate manner.
• Adhere to the schedule and have dependable attendance.

• Technically competent.
• Strong critical‑thinking skills that facilitate expedient problem solving.
• Knowledgeable/capable of effectively using common network monitoring techniques and tools (e.g., Splunk).
• Familiarity with DHA and the Military Health System (MHS) is preferred.
• Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills.
• Familiar with Service Desk support methodology.
• Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management).
• Must be able to work in a stressful environment.
• AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred.
• Familiar with ITIL (certification preferred).
• HDI certification preferred.

• This position is subject to the Service Contract Requirements.

• Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one.

Associate

Full‑time

Other

IT Services and IT Consulting

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave