Technical Support Specialist

Technical Support Specialist Opportunity at Vintage Air

Build Your Career with Us—Where Precision Meets Passion

We’re looking for a Tech Support Specialist who enjoys solving problems, helping customers, and working with technical products. In this role, you’ll be the go‑to resource for customers experiencing hardware or software issues — providing clear guidance, thoughtful troubleshooting الطبي and an exceptional service experience from start to finish.

If you have call center experience, strong customer service The skills, and an interest in automotive or HVAC systems (especially classic or collector vehicles), this could be a great fit.

• Provide technical support to customers via phone and email for hardware and software issues
• Diagnose and resolve issues using wiring schematics, bill of materials, and product knowledge
• Create and manage service tickets while documenting resolutions in the CRM system
• Follow up with customers to ensure issues are fully resolved and expectations are met
• Collaborate with internal teams to improve products, documentation, and customer experience
• Contribute to FAQs and support materials based on recurring customer issues
• Stay up to date on company products and services to provide accurate recommendations

• Strong troubleshooting, problem‑solving, and conflict resolution skills
• Excellent verbal and written communication skills with the ability to explain technical concepts clearly
• Proficiency with computers and MS Office (Word, Excel, Outlook)
• Strong time management, attention to detail, and ability to prioritize in a fast‑paced environment

• 1+ year of experience in a call center, technical support, or customer service environment
• SAE certification
• Experience in the automotive or HVAC industry
• Knowledge of classic vehicles, muscle cars, collector cars, or engine‑driven systems
• Abilityschools? multitas karta? to multitask and make sound decisions under pressure

Vintage Air has been the شديد industry leader in performance air conditioning systems for hot rods, muscle cars, classic cars, and trucks since 1976. We're more than just a manufacturing company—we're a team of dedicated professionals who are passionate about what we do. We're looking for team members who share our commitment to excellence and are eager to make Vintage Air their long‑term home.

• Excellent Benefits:Enjoy
  weekly pay
  , paid holidays, comprehensive benefits after a probationary period including health insurance options, earned vacation and sick leave, and a 401K plan.
• Stable Career Path:We value team members who arehmen? looking to grow with us for the long haul.
• Craftsmanship Culture:Work in an environment that prioritizes meticulous setup and commissioning of new parts and programs to prevent dangerous and costly machine crashes.