Workforce Analyst
Listed on 2026-01-15
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IT/Tech
Data Analyst
A-Line Staffing Solutions provided pay range
This range is provided by A-Line Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$20.00/yr - $22.00/yr
Direct message the job poster from A-Line Staffing Solutions
WFM & Real-Time Operations Support Analyst – Collections Finance
💰 Pay Rate: $20–22/hr (W-2 only, no C2C)
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Experience:
3+ years
Overview
The WFM & Real-Time (RT) Operations Support Analyst – Collections Finance plays a critical role in ensuring operational efficiency and service-level performance across Customer Care and Collections environments. This role supports intraday monitoring, workforce planning, forecasting, reporting, and real-time staffing optimization across multiple locations.
You will work closely with Workforce Management, Real-Time Operations, Quality Assurance, Training, Customer Care leadership, and IT to ensure workflows are optimized, systems are accessible, and KPIs are consistently met.
Top Skills Required- Collections / Finance Operations background
- Strong attention to detail
- Excellent organizational skills
- Analytical and data-driven mindset
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