Field Services Engineer, USAF; Onsite in San Antonio, TX

See yourself at Dataminr

We are seeking a hands‑on, customer‑facing and mission‑focused Field Services Engineer to support the deployment and growth of a large US Air Force system. This is an on‑site role in San Antonio, TX. This role is ideal for a hands‑on keyboard engineer who thrives in operational environments where real‑world missions rely on your work. If you enjoy direct customer interaction and can translate complex system behaviour into actionable deployment steps and troubleshooting paths, if you are motivated by improving how users execute cyber operations rather than simply maintaining systems, and if you enjoy solving problems that emerge in dynamic environments – whether that involves diagnosing connectivity failures, understanding permissions and access flows, or adapting to new tools coming online – you will thrive.

If you are comfortable being the technical point person for field operators, mission teams, and leadership, and naturally earn trust by being responsive, competent, and composed, and your passion is enabling teams, not just implementing technology, but ensuring people understand it and can rely on it with confidence, then this role is for you. Active TS or TS/SCI clearance, or experience working in classified settings, is required for this role.

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

• Regenerative AI
  : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real‑time Live Event Briefs as events unfold. Learn more here.
• Agentic AI
  : we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real‑time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here.
• Multimodal AI
  : our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.

• Deploy and configure USAF cyber kits across multiple hardware platforms
• Troubleshoot live issues under operational conditions
• Support threat hunting teams, cyber protection teams, and mission operators directly
• Train analysts, operators, and engineers on best‑use practices for Polarity and related tools
• Serve as the “train‑the‑trainer” lead, building repeatable onboarding and instructional content
• Work with platforms such as Docker, Kubernetes, Linux, secure enclaves, and classified infrastructures
• Contribute insights that shape future features, SOP documentation, and operational workflows
• Support expansion into multiple theaters and operational units as the deployment footprint scales to 550+ kits

• Hands‑on Linux administration experience
• Strong troubleshooting and research ability in complex environments, knowledge of computer networking, routing, and connectivity workflows
• Experience with Docker and/or Kubernetes deployment
• Experience working with mission‑aligned operators or cyber organizations. Ability to teach, onboard, and guide users of varying technical experience
• Experience with cyber hunt teams, IR teams, or network defense operations. Familiarity with secure enclave operations (NIPR/JWICS/SIPR or equivalent). Exposure to automation or scripting for configuration scaling
• Experience authoring SOPs or structured training documentation
• Ability and willingness to travel (~30%)

LI‑JF

At Dataminr, we are a mission‑driven team of talented builders, creators and visionaries who have real‑world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI‑powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two‑thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay…