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2nd‑Tier Service Desk Analyst — IT Support
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-01-14
Listing for:
CPS Energy
Full Time
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
A utility company in San Antonio, Texas is seeking a Service Desk Analyst to provide tier 2 IT support. Candidates should have a background in customer service, troubleshooting, and communication. Responsibilities include capturing incidents via a ticketing system, providing excellent customer service, and maintaining confidentiality of user information. A valid Texas driver's license is required, along with flexibility for after-hours support, and a Bachelor's degree is preferred.
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