More jobs:
Director of WFM & Resource Strategy; Genesys Cloud
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-01-12
Listing for:
Harland Clarke
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Consultant
Job Description & How to Apply Below
A leading financial services firm in San Antonio seeks a Director of Workforce Planning & Resource Management. This role involves strategizing workforce management, driving the adoption of Genesys Cloud solutions, and optimizing staffing strategies to enhance service quality and operational efficiency. The ideal candidate will have extensive experience in a contact center environment and expertise in workforce planning and analytics.
Competitive salary offered within the $124,000-$144,000 range, plus benefits.
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