Rack Decom Manager

Overview

Amazon Web Services (AWS) Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver the highest standards for safety and security, while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

This role, a Rack Decommission Manager, manages a team that provides the decommission, tracking, and audits of all media (disks, SSDs, flash cards, etc.). The Manager will arrange the destruction of media and decommissioned racks through approved vendors. Some destruction will be done by the internal team.

• Routinely review ticket queue for large events and address accordingly
• Prioritize and assign tasks to data center technicians and operators, project manage, coach and create documentation
• Coordinate team resources to support project and delivery needs, including emergency projects, change management, maintenance windows, and potential off‑hours and on‑call needs
• Host weekly staff meetings
• Guide, train and educate data staff on best practices related to all service owner issues
• Manage a diverse team of technicians with varying skill sets to complete tasks and deliverables across small to large‑size projects
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule, coordinating absences and vacations
• Recruit and train decom technicians to ensure appropriate staffing levels
• Write and deliver performance reviews for leadership staff
• Drive compliance to Amazon performance management requirements

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team. This position helps ensure overall availability and reliability to meet or exceed defined service levels of data center operations.

We require a technology manager with people management experience, strong technical understanding, and the drive and vision to elevate AWS Data Center Operations. The successful candidate will create and devise strategies, mentor people at all levels, sponsor projects, and propose technical solutions. The role involves leading teams in hardware and network diagnostics followed by physical repairs and includes participation in an on‑call rotation.

All candidates should be willing to work independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to strong knowledge in data centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center space.

This team operates 24/7.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed, we encourage you to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity…