IT User Support Specialist I/II
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-01-12
Listing for:
Cuisine Solutions Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Title
IT User Support Specialist I or II
Position ClassificationExempt
DepartmentInformation Technology
Position Report ToIT Support Assistant Manager
SummaryThe User Support Specialist provides technical support to staff throughout the organization. This role includes responding to inquiries, diagnosing and resolving fundamental technical issues, and escalating more complex problems to advanced support teams. The ideal candidate will possess a customer‑focused mindset, excellent communication skills, and a strong foundation in IT systems and software, along with at least two years of experience in a helpdesk or support role.
ShiftHours
9am‑5pm
Education/Experience- Two years help desk experience required
- Microsoft 365 (Azure, Intune, Teams) experience is a plus
- IT certification, or some college is plus.
- Strong verbal and written communication skills with a customer‑focused mindset.
- Basic understanding of computer systems, networks, and common software applications.
- Ability to troubleshoot and resolve technical issues in a timely manner.
- Excellent problem‑solving and critical‑thinking skills.
- Ability to work independently and as part of a team.
- Willingness to learn and stay current with technology trends and products.
- Able to travel to all satellite office locations.
- On‑Call‑Duty Rotation that includes nights and weekends
- Respond to staff inquiries via phone, email, and chat, providing first‑level technical support.
- Troubleshoot and diagnose basic software and hardware issues, guiding users through step‑by‑step solutions.
- Escalate complex issues to higher‑level support teams when necessary.
- Maintain detailed records of staff interactions, incidents, and resolutions using ticketing system.
- Stay up to date on the latest technology and product offerings to provide knowledgeable support.
- Collaborate with team members to continuously improve support processes and enhance staff satisfaction.
- Setting up and configuring new devices, software, and user accounts.
- Assist with basic training for users on company‑supported software and applications.
- Track and manage hardware inventory.
- Maintain and update internal IT documentation
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