Service Desk Analyst

Job Summary

Under limited supervision, provides a deep understanding of technical products and services along with the strong capability to translate complex information to a simplified, professional content that is easily understood by the target audience. Position will require working closely with various users to resolve technical issues through phone, email, and walk-up/desk side support. Required Skills – Utilizes problem solving, customer service skills, strong written, verbal and project management skills.

San Antonio, Texas

Solutions

$15 – 18 per hour

8am to 5pm

Associates

Provide ITSD support to all users.

• A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.

• Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.

• Use Service Now incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.

• Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.

• Provision and administer user accounts, distribution groups, and security groups in Active Directory.

• Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.

Provide ITSD support to all users.

• A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.

• Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.

• Use Service Now incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.

• Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.

• Provision and administer user accounts, distribution groups, and security groups in Active Directory.

• Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.