IT Problem and Change Management Manager

IT Problem and Change Management Manager

This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

• Lead the identification, analysis, and resolution of recurring IT issues
• Perform root cause analysis and implement permanent fixes to prevent future incidents
• Maintain a problem management database and ensure accurate documentation of known errors and workarounds
• Collaborate with incident management teams to reduce incident volume and improve service reliability

• Develop and enforce change management policies and procedures aligned with ITIL best practices
• Manage the Change Advisory Board (CAB) and ensure timely review and approval of change requests
• Assess risks, impacts, and dependencies for proposed changes
• Monitor and report on change success rates, failures, and trends

• Ensure adherence to regulatory and organizational compliance requirements
• Maintain audit‑ready documentation for all problem and change management activities

• Analyze metrics and KPIs to identify opportunities for process optimization
• Provide training and guidance to IT teams on problem and change management processes

• Bachelor's degree in Information Technology, Computer Science, or related field
• ITIL Certification (Foundation required; Intermediate or Expert preferred)
• 5+ years of experience in IT Service Management, with a focus on problem and change management
• Strong analytical and problem‑solving skills
• Excellent communication and stakeholder management abilities

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

This job is not eligible for bonuses, incentives, or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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• Mid‑Senior level

• Full‑time

• Information Technology

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