Solutions Engineer; SE

Sales Engineer (SE) – True Loyal

Location:

On‑Site, Scaleworks office, Downtown San Antonio.

Base pay range: $100,000 – $150,000 per year.

Department:
Sales;

Reports to:

VP of Sales.

About True Loyal:
True Loyal is a high‑growth company disrupting the customer loyalty and retention market. We empower global brands to build meaningful customer connections and deliver measurable impact through innovative, enterprise‑grade technology.

True Loyal seeks a high‑impact Sales Engineer to partner directly with Account Executives and serve as the technical and product expert throughout the sales cycle. This fully in‑office role is Monday through Friday, focused on collaboration with Sales, Product, and Support.

• Collaborative, team‑first mentality
• Customer obsession
• Empathy with action: listen deeply, then move fast
• Adaptability and bias for action
• Purpose:
  
  build with intent and ambition

• Run high‑impact, customized product demos that map True Loyal's capabilities to prospect goals.
• Serve as the technical point‑of‑contact in presales conversations, RFP responses, security questionnaires, and solution validation.
• Collaborate on deal strategy, objection handling, and competitive differentiation.
• Assist Account Executives in identifying and quantifying business value for each prospect.
• Act as the "voice of the field" to Product, communicating customer requirements, feature requests, and market trends.
• Maintain deep knowledge of the True Loyal platform and upcoming releases; translate product updates into sales‑ready messaging.
• Participate in roadmap discussions and advocate for enhancements that improve sales velocity and customer outcomes.
• Ensure tight handoffs from Sales to Support/Implementation, documenting requirements, configurations, and expectations.
• Collaborate with Support on technical investigations that inform future sales engagements.
• Build feedback loops with Product to ensure customer issues and market gaps are understood and prioritized.
• Continuously refine demo scripts, workflows, and environments to improve clarity, storytelling, and conversion.
• Create reusable assets: demo videos, solution briefs, technical guides, FAQs, and internal enablement content.
• Support sales onboarding by training new reps on product functionality and demo best practices.

• Sales cycles run smoother, faster, and with higher win rates.
• AEs feel supported, confident, and enabled in every technical conversation.
• Product receives clear, structured, actionable feedback from prospects.
• Demos consistently wow prospects and help them visualize True Loyal's impact.
• Customers experience a seamless transition from prospect to closed‑won to supported user.

• Experience in loyalty, customer engagement, CRM, analytics, or Martech ecosystems.
• Background supporting mid‑market/enterprise sales teams.
• Light technical skills (SQL, BI tools, integrations, APIs).

• 5+ years in Sales Engineering, Solutions Consulting, Product Specialist, or similar client‑facing technical role.
• Strong understanding of SaaS products, integrations, APIs, and enterprise evaluation cycles.
• Excellent presentation skills and the ability to simplify complex systems.
• Comfort working with both technical and non‑technical audiences.
• Strong collaborator who thrives in cross‑functional environments.
• Curiosity, initiative, and a bias for action.

• Premier Health Insurance with $0 deductible and $0 co‑pay.
• Dental and vision insurance plans.
• Medical and dependent care flexible spending accounts.
• Open PTO and 9 paid standard holidays.
• 401(k) savings plan with employer matching.
• Company‑paid life, AD&D, and disability coverage.
• Collaborative, entrepreneurial learning environment.
• High‑growth company revolutionizing customer loyalty.
• Cutting‑edge technology and innovative products.
• Competitive salary, benefits, and growth opportunities.
• Fun work atmosphere.

Mid‑Senior level

Full‑time

IT Services and IT Consulting