ServiceNow Business Analyst

Join to apply for the Service Now Business Analyst role at Guidehouse
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Job Family:
Software Development & Support.

Travel Required:

Up to 25%.

Clearance Required:

Ability to obtain Secret.

Our professionals help our clients in the Federal Government transform business processes, enhance the efficiency of operations, improve transparency and performance management, promote change management, and comply with Federal laws and regulations. We empower our clients to identify, evaluate, and solve some of their most complex challenges, and assist them in achieving their strategic goals and objectives to fulfill their mission.

• Leading Service Now projects, including interacting with clients and users to identify and translate functional requirements
• Collaborating with Service Now development teams to design, develop, implement, and administer Service Now applications.
• Translating complex business requirements into technical designs and solutions using Service Now.
• Supporting Service Now projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance Service Now applications.
• Staying current with Service Now products, features, and industry trends to drive innovation.
• Conducting technical assessments and providing recommendations for improving existing Service Now implementations.
• Building functional work products such as process maps, design documents, and communications.
• Supporting functional product testing and training activities.
• Creating technical and functional documentation for Service Now solutions.

• Must be able to obtain and maintain a Federal or DoD Secret security clearance before onboarding.
• Minimum of 4 years of Service Now or similar technology implementation experience.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• Agile, Scrum, or SAFe certifications.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Knowledge of Service Now modules such as GRC, SPM, ITSM, App Engine, and scoped apps.
• Well‑rounded technology consulting experience, including defining requirements, leading client meetings, facilitating UAT, and conducting training.
• Experience working in an Agile environment.
• Ability to self‑direct, prioritize, and manage multiple tasks and demands.

• Candidate with an active Secret or higher‑level clearance.
• One or more Service Now certifications (e.g., CSA, CIS, CAD).
• Excellent verbal and written communication skills.
• Strong analytical and problem‑solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills and ability to build rapport with diverse audiences.
• Heightened attention to detail.
• Knowledge of other low‑code and no‑code platforms such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, Tableau.
• Hands‑on experience configuring Service Now solutions.
• General understanding of financial management aspects in a federal environment.

The annual salary range for this position is $92,000.00–$. Compensation decisions depend on skill sets, experience, certifications, security clearances, and other business requirements.

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package reflecting our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short‑Term & Long‑Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and  protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

Guidehouse is an Equal Opportunity Employer—Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.