Government and Public Sector - Service Delivery Center - Risk Consulting - Operations - Analyst

Location:

San Antonio | Other locations:
Anywhere in Region

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

• Become technically proficient in applicable program procedures and requirements
• Review documentation for completeness by following fundamental guidelines outlined in Program instructions and established procedures
• Assist with fact finding and obtain needed documentation to resolve issues and exceptions
• Commit to meticulous attention to detail and uphold strict adherence to all Program requirements
• Execute proper documentation of review procedures and client communications per Program requirements
• Provide written and verbal data analysis, outcome assessments, and procedural advice regarding client processes, administration and information
• Develop increasing knowledge of sector‑specific regulations and skills to support clients in adhering to regulatory requirements
• Deliver status updates and effective feedback on best practices, challenges, and workstream insights
• Contribute to driving operational efficiency
• Execute and deliver on engagement‑specific tasks as directed
• Recognize and actively seek guidance from team leaders when faced with unfamiliar circumstances

• Ability to comprehend and retain complex training materials, demonstrating focus and engagement during training sessions
• Attention to detail and ability to closely follow processes and procedures
• Ability to interact with clients and offer feedback on processes, trends and best practices
• Capability to redirect attention as needed and reprioritize daily workload with direct supervision
• Willingness to learn firm and client‑specific technologies
• Readiness to learn and explore, eager to investigate complex situations to find solutions
• Display a high‑level of professionalism and maintain a polished demeanor in an environment with client and leadership presence
• Authentic communicator with the ability to collaborate with EY colleagues across various teams who want to develop personally and professionally in a dynamic organization

• Strong customer service and organizational skills
• Experience with Microsoft Office Suite (MS Word, Excel, PowerPoint)
• Excellent written and verbal communication skills to interact with internal team members and external client personnel
• Ability to learn and use technology and follow a linear and well‑defined process
• Respect for the need to maintain confidentiality and tact when reviewing and discussing client circumstances
• Proficiency in the English language, including the ability to listen, understand, read and communicate effectively, both in writing and verbally, in a professional environment
• Must be able to obtain and maintain a secret clearance or higher
• Ability to work in the office 5 days a week (Monday‑Friday)
• Capacity to work some overtime

• Prior experience in a service delivery center or similar environment
• Familiarity with public sector regulatory environments at the local, state, and/or federal level

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $37,200 to $76,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
  
  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving…