Service Architect

Lead the design and development of complex Service Now solutions for employee onboarding, including integration with HR systems, third-party applications, and other enterprise systems.

Define and document technical specifications, data models, and integration points for Service Now Onboarding implementations.

Ensure the technical feasibility and scalability of proposed solutions, considering performance, security, and maintainability.

Develop and maintain Service Now architecture blueprints and roadmaps.

Onboarding Process Optimization:

Collaborate with business stakeholders, HR professionals, and IT teams to understand and analyze onboarding processes.

Identify and recommend innovative solutions to improve onboarding efficiency, effectiveness, and employee experience.

Leverage Service Now capabilities, including workflows, integrations, and custom development, to optimize onboarding processes.

Technical Leadership & Guidance:

Provide technical leadership and guidance to development teams, ensuring adherence to best practices and architectural standards.

Review and approve technical designs and code.

Troubleshoot technical issues and provide solutions to complex problems.

Stay abreast of the latest Service Now platform features, best practices, and industry trends.

Research and evaluate new technologies and solutions to enhance the Service Now platform and improve onboarding processes.

Contribute to the development and maintenance of Service Now architectural standards and best practices within the organization.

Project Management & Delivery:

Contribute to the successful delivery of Service Now onboarding projects by adhering to project timelines, budgets, and quality standards.

Collaborate with project managers and stakeholders to ensure successful project implementation and ongoing support.

Qualifications:

Education:

Bachelor's degree in Computer Science, Information Systems, or a related field.

Experience:

7+ years of experience as a Service Now Architect or a similar senior technical role.

Proven experience in designing, developing, and implementing complex Service Now solutions, with a strong focus on the Onboarding module.

Deep understanding of Service Now architecture, including platform components, data model, and integration capabilities.

Technical

Skills:

Expertise in Service Now development best practices, including security, performance tuning, and scalability.

Strong understanding of ITIL framework and other ITSM best practices.

Proficiency in SQL, relational databases, and integration technologies (REST APIs, SOAP).

Experience with Agile development methodologies and Dev Ops practices.