IT Service Desk Specialist - Level II; DHA - BAMC
Listed on 2026-01-12
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IT/Tech
IT Support, Systems Administrator, Technical Support
Citizenship Requirements
US Citizenship or Permanent Resident (Green Card Holder)
LocationSan Antonio, TX (On-site)
Federal Background Investigation RequiredTier 3 (T3)
IT Security DesignationADP/IT II
Functional ResponsibilityAnswers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems for users and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues.
Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.
Four (4) years of progressive experience demonstrating the required proficiency.
Education RequirementsBachelor's degree or equivalency.
IA Technical/Management DesignationIAT II and CE
Certifications Required (at least one from each)- IAT-II
- CCNA – Security
- SSCP
- CySA+
- Security+ CE
- GICSP
- GSEC
- Computing Environment (CE)
- Linux+
- MCITP: 2008 Server Administrator
- Oracle 10G DBA
- CCNA (Cisco Certified Network Associate)
A1
FED is a leading provider of financial consulting, data analytics, cloud, agile software development, cyber security, and disaster recovery solutions. We support these core capabilities with full lifecycle IT services and training—to help our customers meet critical goals for pivotal missions.
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