IT Service Desk Specialist - Level I; SCA; DHA - BAMC

Position: IT Service Desk Specialist - Level I (SCA) (DHA - BAMC)

Citizenship Requirements:

US Citizenship or Permanent Resident (Green Card Holder)

Location:

San Antonio, TX (On-site)

Federal Background Investigation

Required:

Tier 3 (T3)

IT Security Designation:

ADP/IT III

Functional Responsibility:

Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems. Provides resolution for low to moderate technical issues. Acts as the primary frontline technician to field incoming calls, triage tickets and assigns ticket or call to respective tier levels within the service desk support structure.

Level I performs routine tasks with some supervision.

Relevant

Experience:

Two (2) years of progressive experience demonstrating the required proficiency.

Minimum Education:

High School Diploma or G.E.D.

IA Technical/Management Designation:

IAT I and CE

Certifications Required (at least one from each):

• IAT-I
  • A+ CE
  • CCNA – Security
  • Network+ CE
  • SSCP
• Computing Environment (CE)
  • Linux+
  • MCTS and MCITP:
    Windows 7 Configuration and Desktop Support Technician
  • CCNA (Cisco Certified Network Associate)

About Us:

A1

FED is a leading provider of financial consulting, data analytics, cloud, agile software development, cyber security, and disaster recovery solutions. We support these core capabilities with full lifecycle IT services and training—to help our customers meet critical goals for pivotal missions.

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