IT Service Desk Specialist - Level III; DHA - BAMC

Citizenship Requirements

Applicants must be a Citizen of the United States of America or a permanent resident.

ON SITE IN SAN ANTONIO, TEXAS.

IT Service Desk Specialist - Level III

ADP/IT II

Tier 3 (T3)

IAT II and CE

• IAT-II
  • CCNA – Security
  • CySA+
  • GICSP
  • GSEC
  • Security+ CE
  • SSCP
• Computing Environment (CE)
  • CCNA (Cisco Certified Network Associate)
  • Linux+
  • MCITP: 2008 Server Administrator
  • Oracle 10G DBA
  Functional Responsibility

  Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems for users and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues.
  
  Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level III performs more varied and difficult tasks compared to Level II.

  Experience in this Discipline

  Six (6) years of experience demonstrating the required proficiency.

  Required Education

  Bachelor’s degree and/or equivalency.

  About Us

  A1
  
  FED is an equal opportunity employer offering competitive salary and benefits. We work to support our employees who we trust to deliver value to our customers. Our goals are to be a preferred employer, promote from within, and to provide ongoing opportunities so you will want to grow your career with us.