Partner Manager

About True Loyal

True Loyal is an AI-powered Emotional Loyalty & Advocacy platform that helps multi‑channel consumer brands build deeper, lasting relationships with their customers. Formed from the merger of TINT and Zinrelo, True Loyal combines hands‑on strategic program design, advanced data science, and AI‑driven personalization to drive loyalty, retention, and advocacy loops across every channel.

The Partner Manager will own the strategy and execution of True Loyal's partner ecosystem. This role will build, scale, and manage strategic partnerships with technology platforms, agencies, system integrators, and complementary solution providers to accelerate revenue growth, enhance customer value, and strengthen True Loyal's position as the leader in loyalty & advocacy technology. They will work cross‑functionally with Sales, Marketing, Product, and Customer Success to ensure partners are an integral growth channel for True Loyal.

• Partnership Strategy & Ecosystem Building
• Define and execute True Loyal's partnership strategy aligned with company growth goals
• Identify, evaluate, and prioritize partnerships (commerce platforms, Mar Tech solutions, agencies, and consultants) that drive demand and customer adoption
• Revenue Generation
• Build joint GTM motions with key partners to generate pipeline and closed revenue
• Negotiate partner agreements that deliver measurable commercial value
• Drive co‑selling and referral opportunities
• Partner Enablement & Engagement
• Create enablement materials and training to ensure partners effectively position True Loyal's value
• Establish programs that reward and incentivize partner engagement, advocacy, and performance
• Cross‑Functional Collaboration
• Work with Sales & Marketing to co‑create campaigns with partners that drive leads and awareness
• Provide feedback to Product on partner ecosystem integrations and customer needs
• Align with Customer Success to ensure seamless joint delivery and customer satisfaction
• Thought Leadership & Market Presence
• Represent True Loyal at industry events, partner conferences, and joint webinars
• Build True Loyal's reputation as the go‑to platform for loyalty and advocacy partnerships

• 5+ years of experience in Partnerships, Business Development, or Channel Sales, ideally in SaaS, Mar Tech, or Commerce Tech
• Proven track record of building and scaling partner ecosystems that drive measurable revenue
• Deep network within eCommerce, loyalty, and marketing technology ecosystems (e.g., Shopify, Salesforce, VTEX, SAP, Adobe, agencies, etc.)
• Strong negotiation, relationship management, and executive communication skills
• Commercial mindset with ability to design win‑win agreements and GTM plays
• Highly ambitious, impatient for results, and driven by a desire to win
• Comfortable in a fast‑paced, entrepreneurial environment where adaptability and action are paramount

• We over Me:
  Collaborative, team‑first mentality
• Customer Obsession:
  Every decision starts with what delights the customer
• Empathy with Action:
  Listen deeply, then move fast
• Adaptability:
  Embrace pivots and iterate quickly
• Bias for Action:
  Fail fast, learn, and accelerate progress
• Purpose:
  
  Build with intent and ambition

• Premier Health Insurance plan with $0 deductible and $0 co‑pay
• Dental and vision insurance plans
• Medical and dependent care flexible spending accounts
• Open PTO – we like to keep this simple…making time for life is important!
• 9 paid standard holidays each year in addition to open PTO
• 401(k) savings plan with Employer Matching
• Company‑paid Life, AD&D, and Disability coverage
• A collaborative, entrepreneurial learning environment with a proven playbook
• Be part of a high‑growth company revolutionizing customer loyalty
• Work with cutting‑edge technology and innovative products
• Competitive salary, benefits, and growth opportunities
• Fun work atmosphere

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Other. Industries: IT Services and IT Consulting.

We are proud to foster a workplace free from discrimination. We strongly believe diversity of experience, perspectives, and background lead to a better environment for our employees and a better experience for our users and our customers. We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.