Breakfast Attendant

Position

Breakfast Attendant at MCR Hotels

Location: San Antonio Downtown Springhill

The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Contribute to great guest satisfaction scores with teamwork and outstanding service.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Demonstrate strong knowledge of all hotel features and amenities.
• Support all hotel events and groups as needed.
• Utilize relevant technology appropriate to the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Maintain spotless cleanliness by keeping all front and back‑of‑house areas clean and well‑organized.
• Pitch in as a team to clean guest rooms and public spaces, ensuring the hotel remains well‑organized and safe.
• Greet guests happily by name while cleaning, ensuring a courteous experience.
• Complete all operational checklists accurately and on time.
• Prepare accurate handover reports for effective shift-to-shift communication.
• Wear a clean, approved uniform, be well‑groomed, wear a nametag, and smile at all times.
• Communicate clearly, honestly, and professionally with team members.
• Adopt a “can‑do” attitude and will to stretch beyond traditional role needs.
• Collaborate at all levels to create a welcoming environment and a positive workplace.

• Manicure breakfast room tables: clear and sanitize after each guest departure and prepare for the next arrival.
• Set up the breakfast buffet each morning according to specified requirements or brand directive.
• Clean the kitchen in accordance with the daily checklist upon breakfast period completion.
• Follow all food safety measures daily per local health codes and approved breakfast standards.
• Maintain the buffet area well‑stocked and clean until the end of the breakfast period.

• Happy Guests – Management performance ratings, guest satisfaction scores and intent to return.
• Spotless Cleanliness – GM/AGM spot checks, leadership walk‑throughs, guest ratings/reviews.
• Product Consistency & Quality – Checklist tracking, management performance ratings, guest ratings.
• Teamwork – Management performance ratings.

• Experience in hospitality, service, consumer‑facing franchise or related field preferred.
• Positive, can‑do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Works well in stressful, high‑pressure situations.
• Effective listening, conflict resolution and communication skills.
• Desire to serve all guests.
• Age requirement: 18 years or older.
• Willing to work a varied schedule, including evenings, nights, weekends and holidays.
• Arrive on time for each shift, clock in/out correctly and never work while off‑the‑clock.
• Clock in/out for breaks at designated times.
• Provide sufficient notice when calling out for a scheduled shift as directed by supervisor.

• Stand or remain in a stationary position for long periods (3‑4 hours at a time).
• Type on and operate computers and other office machinery, do 10‑key operation and data entry, dial a telephone, handle tools and controls.
• Bend, stoop, crouch, lift and transport food and beverage boxes up to 25 lbs.
• Inspect and visually observe details at close and long range.

• Read, write, understand and communicate effectively using the English language.

This job description does not represent the only duties required for the position. Employees may be required to perform other job‑related duties as instructed. Employees must be able to perform the essential functions of the position satisfactorily. Reasonable accommodations will be made for employees with disabilities, absent undue hardship. The Employer retains the right to change or assign other duties. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.

• MCR is the 3rd‑largest hotel owner‑operator…