Housekeeper, Hospitality ​/ Hotel ​/ Catering

Join to apply for the Housekeeper role at MCR Hotels

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.

• Pre-Cleaning and Stocking:
  Complete all pre-cleaning duties including stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.
• Clean and Stock Rooms:
  Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Additional Cleaning Projects:
  As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean.

• Happy Guests:
  Management Performance Ratings;
  Guest Satisfaction Scores/Intent to Return
• Spotless Cleanliness: GM/AGM Spot Checks;
  Leadership Walk-throughs;
  Guest Ratings/Reviews
• Product Consistency & Quality:
  Checklist Tracking;
  Management Performance Ratings;
  Guest Ratings
• Teamwork:
  Management Performance Ratings

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude:
  Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines:
  Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure:
  Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution:
  Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Communication
  
  Skills:
  
  Must be able to convey information clearly.
• Hospitality and Guest Service:
  Must have a desire to serve all guests.
• Age Requirement:
  Must be 18 years of age or older to perform this job.
• Schedule and Travel:
  Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on the hotel's demands.
• Clock-in/Out:
  Arrive and clock in on time for every shift and clock out at the scheduled end time. Never work off the clock.
• Breaks:
  Clock in/out for breaks at the designated time on your schedule.
• Call Outs:
  Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

• Stooping
• Climbing
• Balancing
• Kneeling
• Crawling
• Standing
• Walking
• Repetitive Motions
• Lifting

Note:

This job description does not create an employment contract and is subject to change. The employer reserves the right to assign other duties as needed and to make accommodations as required by law.

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities.
• MCR has more than 7,000 team members and operates hotels under multiple brands.
• Awards and recognitions including Fast Company’s 10 Most Innovative Travel Companies of 2020.

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days of employment for full-time team members

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Management and Manufacturing

Industries:
Hospitality

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