Front Desk Supervisor

Description

Doubletree by Hilton is seeking an organized and guest-focused Front Desk Supervisor to oversee daily operations of the front desk team. This role ensures seamless guest experiences from check-in to check-out and resolves any issues promptly. If you are a strong leader with excellent customer service skills, this is the perfect opportunity to grow your career in hospitality.

• Supervise front desk staff, providing training and support as needed.
• Ensure guest satisfaction through prompt and courteous service.
• Handle escalated guest concerns and resolve conflicts effectively.
• Manage scheduling and staffing to meet operational needs.
• Oversee accurate check-ins, check-outs, and reservation processes.
• Maintain front desk records and financial transactions with precision.
• Assist in implementing new procedures and technology to improve efficiency.
• Coordinate with housekeeping and maintenance to address guest needs.
• Monitor lobby appearance and ensure it meets brand standards.
• Promote a positive team environment and lead by example.

Education/Formal Training:

• High school diploma or equivalent required; hospitality degree preferred.

Experience:

• 2+ years in a supervisory role within the hospitality industry.

Knowledge/

Skills:

• Exceptional communication and interpersonal skills.
• Proficiency with property management systems (e.g., Opera, OnQ).
• Strong organizational and multitasking abilities.
• Ability to resolve issues calmly and efficiently under pressure.
• Familiarity with safety and security procedures.
• Willingness to work flexible hours, including evenings and weekends.