More jobs:
Cellars Guest Service Agent/Valet
Job in
San Antonio, Bexar County, Texas, 78215, USA
Listed on 2026-01-23
Listing for:
Hotel Emma
Full Time
position Listed on 2026-01-23
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk
Job Description & How to Apply Below
Primary Responsibilities:
Duties are as follows but not limited to:
- Uphold and adhere to the Hotel Emma Vision, Story makers, Service Promises and Elements and Diciplines
- Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times.
- Proactively welcome all residents and their guests with name recognition, warmth, and personalized service reflective of Reserve-tier standards.
- Greet all arriving guests by name and offer vehicle and luggage assistance in accordance with Hotel Emma standards. Maintain knowledge of resident preferences, recurring requests, lifestyle needs, and household details.
- Communicate with fellow Guest Services Agents and Front Desk to announce the name over the radio to the front desk to begin the check-in.
- Safely take possession of the guest's vehicle, ensuring a walk around in the presence of the guest.
- Park the guest's vehicle, adhering to safety and health protocols, without incident.
- Retrieve the guest's vehicle in a safe and timely manner, without incident.
- Maintain knowledge of vehicle count at all times.
- Transport luggage to and from guest rooms upon check in/check out in a safe and professional manner. Assist residents with move-in welcome, large deliveries, package support, and amenity set-ups.
- Interact with other team members in a professional manner, and assist other departments as needed.
- Assist with special requests and miscellaneous tasks on scheduled or impromptu basis (example: wedding gift room drops.)
- Support resident lifestyle concierge activities such as reservations, on-campus partnerships (Emma, Stable Hall, Pullman Market), and event support.
- Maintain professional radio etiquette at all time.
- Communicate all pertinent information to the Manager on Duty in a timely manner.
- Adhere to designated Guest Services Agent positions to open the Reception doors for all guests and locals.
- Report to work for scheduled shift, on time and in uniform, in accordance with company policy.
- Know and comply with all company policies and procedures pertaining to this position and its duties.
- Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner.
- Maintain organized and secure package, delivery, and resident storage areas according to Reserve-tier standards.
- Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty.
- Keep stock of guest amenities. (Waters, Magazines, firewood, etc.)
- Takes pride in personal appearance and follows grooming guidelines.
- Be knowledgeable of all emergency procedures and hotel policies. Must be fully trained in property emergency procedures including after-hours support, incident documentation, and resident safety escort protocols.
- Position requires effective communication with Hotel guests, visitors and co-workers
- Must meet all safety requirements of the job and while driving guest and hotel vehicles
- Minimum driving requirements include a valid Texas driver license with at least one year and an exemplary driving record; must be able to successfully pass initial background and driving record screening
- Annual driving record check with Hotel's screening company that includes a report meeting minimum insurance requirements (annual driving check to be run by the Hotel);
Driving record check may also be run as needed and at discretion of Hotel Emma - Communication within 48 hours of any moving violation or driving accident whether on or off the job.
- Exceptional communication with residents, service partners, and property management teams with polished hospitality etiquette.
- Immediate notification of any change in Texas Driver License status and/or health status that would change driving abilities (example: corrective lenses requirements, name changes, medication that limits driving for a period of time, etc.)
- Following safety rules and procedures while driving (including using seatbelt, no cell phone usage while driving or in the vehicle, following all Texas driving laws)
- Texas Driver License must be in associate's possession while driving any vehicle and while on shift
- Immediate notification to the manager on duty of any accident or…
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