Bell Captain

JOB OVERVIEW:

Provide timely and professional bell services for all incoming and outgoing guests, which may include temporary luggage storage, ensuring a high level of guest satisfaction.

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DUTIES AND RESPONSIBILITIES:

* Assist in supervising the Bell Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.

* Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.

* Maintain efficient traffic patterns in the lobby, especially during group check in and check out.

* Transport luggage to and from guest rooms and answer phones. May secure, tag and store luggage as required.

* Inspect cleanliness of the hotel entrance, bell desk, luggage room and hotel vehicles, if applicable.

* Respond to guest requests promptly and professionally; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions.

* Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

* Promote teamwork and quality service through daily communication and coordination with other departments.

* Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent, plus one year customer service experience including some supervisory training/experience preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

* Carrying, pushing, or lifting items weighing up to 100 pounds

* Moving about the public areas

* Handling objects, products and computer equipment

* Bending, stooping, kneeling

Other:

* Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.

* Reading and writing abilities are utilized often.

* Basic math skills are used frequently.

* Problem solving, reasoning, motivating and training abilities are often used.

* May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $13.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.