Event Manager - Signia Hilton La Cantera Resort and Spa

Job Description - Event Manager - Signia by Hilton La Cantera Resort and Spa (HOT0C959)

Job Description

Job Number: HOT0 C959

Signia by Hilton La Cantera Resort & Spa
16641 La Cantera Parkway
San Antonio 78256

The Signia by Hilton La Cantera Resort & Spa—set atop the scenic rolling hills and majestic live oaks of the Hill Country—offers a tranquil yet sophisticated retreat with 140,000 sq. ft. of elegant event space, a luxury spa, multiple outdoor pools, a dedicated kid’s camp, and an 18-hole championship golf course. The resort features four restaurants and five bars, providing everything from casual dining to gourmet experiences.

Conveniently located just 20 minutes from San Antonio International Airport, we’re close to premier shopping, dining, and local attractions such as Six Flags San Antonio.

We are excited to announce that we are seeking an Event Manager to join our team!

The Event Manager will be responsible for servicing corporate and convention groups with attached guestrooms. This role will manage a diverse mix of programs, ranging from small groups to large conventions, including resort buyouts with peak nights up to 496 rooms. In addition, the position may support select social events without guestrooms, as assigned. The primary focus of this role is the planning, coordination, and execution of corporate and convention group events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including:college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Minimum Years of
  
  Experience:
  
  Two years of experience planning and executing events within a hotel or resort environment
• Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
• Knowledge of Delphi.fdc

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!