Executive Housekeeper

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Reports To:

General Manager / Assistant General Manager

Department:
Housekeeping

FLSA Status:
Exempt/Salaried

The Executive Housekeeper is responsible for the overall cleanliness, sanitation, and presentation of the hotel’s guest rooms and public areas. This leader manages the housekeeping and laundry staff to ensure brand standards are met, budgets are adhered to, and Guest Satisfaction Scores (specifically Cleanliness and Intent to Recommend) consistently meet or exceed property goals.

Operations & Quality Assurance

Inspections:
Conduct daily visual inspections of guest rooms and public areas to ensure compliance with brand standards and sanitation protocols.

Deep Cleaning & PMs:
Manage and schedule the Deep Clean and Preventative Maintenance programs, utilizing lower occupancy days to focus on detailed cleaning projects (e.g., carpet shampooing, drapery cleaning).

Score Management:
Monitor guest feedback platforms (e.g., Medallia/Qualtrics) daily. Analyze negative trends in cleanliness or condition and implement immediate corrective training.

Public Areas:
Ensure lobbies, fitness centers, meeting rooms, and hallways are maintained to a high standard, coordinating with the Front Desk for meeting room setups and breakdowns.

Staff Leadership & Training

Scheduling:
Create weekly schedules based on occupancy forecasts to maximize productivity (Minutes Per Room) while minimizing overtime.

Hiring & Onboarding:
Interview and hire Room Attendants, Laundry Attendants, and Housemen. Ensure all new hires are set up correctly (e.g., ADP/Payroll apps) and fully trained on chemical safety and brand standards.

Daily Huddles:
Lead pre-shift meetings to communicate goals, "rooms to clean" counts, special guest requests, and safety topics.

Performance Management:
Conduct routine performance evaluations and disciplinary actions when necessary. Motivate the team to improve "Intent to Recommend" scores.

Inventory & Budget Management

Supply Ordering:
Manage inventory for guest amenities, cleaning chemicals, and linens. Place orders to maintain par levels without overspending.

Linen Reclaim:
Oversee the linen reclaim process to minimize waste and ensure stained or torn linen is removed from circulation and documented.

Cost Control:
Monitor Cost Per Occupied Room (CPOR) for labor and supplies, adjusting purchasing and staffing as occupancy fluctuates.

Interdepartmental Collaboration

Maintenance Liaison:
Work closely with the Chief Engineer to report room deficiencies (e.g., broken fixtures, HVAC issues) and ensure rooms are placed "Out of Order" only when necessary.

Front Desk Communication:
Maintain constant communication with the Front Desk regarding room status (Vacant/Clean vs. Vacant/Dirty) to expedite check-ins for arriving guests.

Experience:

Minimum of 2–3 years of housekeeping leadership experience, preferably in a branded limited-service hotel (Marriott, Hilton, etc.).

Education:

High school diploma or equivalent required.

Language:
Bilingual (English/Spanish) is highly preferred to effectively communicate with staff and guests.

Technical

Skills:

Proficiency with Property Management Systems (PMS) and basic computer skills (Excel, Email, Payroll systems).

Ability to lift, carry, push, and pull up to 50 lbs (linen carts, vacuum cleaners).

Ability to stand and walk for extended periods (8+ hours).

Frequent bending, kneeling, and reaching to inspect under beds and high surfaces.