Delivery Specialist DME

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The DME Delivery Specialist 2 handles the delivery, setup, and comprehensive explanation of various medical equipment in patients' homes. This role requires not only training patients and their families on equipment safety but also dealing with more technically demanding setups. Key responsibilities include loading vehicles, orchestrating logistics with warehouse staff, overseeing detailed work orders, and ensuring detailed communication with patients about their order specifics.

Further responsibilities include managing a broader range of equipment inventory, performing precise refills of oxygen tanks, administering detailed paperwork, and executing skilled adjustments to equipment as needed. This position adheres to standard policies and practices but necessitates a higher degree of interpretation, deviation, and independent discretion to manage the complexity and variety of tasks efficiently. Performs varied activities that are moderately complex in nature.

The DME Delivery Specialist 2 follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. The DME Delivery Specialist 2 is pivotal in educating patients on the effective use of their medical equipment, often acting as the first point of contact and playing a crucial role in their healthcare experience. This position requires an understanding of medical equipment setup, cleaning, and testing.

Working closely with the dispatch and warehouse teams, this role demands a high level of proficiency with the DME SKU system to ensure seamless operations. The job calls for flexibility and advanced problem‑solving skills to handle more complex tasks than those at the entry level, adapting to diverse environments and patient needs. This role operates within a demanding 24/7 schedule that includes weekends and holidays, requiring a robust commitment and adaptability.

• High school diploma; 0-3 years experience
• Knowledge of DOT requirements and regulatory compliance
• One year clean driving record and background check required
• Excellent verbal communication skills
• Customer service oriented with an empathetic and compassionate demeanor
• Ability to lift up to 100 lbs
• Mechanical/electrical aptitude
• Teamwork and collaboration skills
• Adaptability in dynamic environments

• Experience in a home health setting or previous experience with durable medical equipment (DME)
• Bilingual
• Prior experience in similar roles or settings
• Adaptability in dynamic environments

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job‑related skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year

Humana, Inc. and its affiliated subsidiaries offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

About One Home:
One Home coordinates a full range of post‑acute care ranging from home health, infusion therapy and durable medical equipment services at patients’ homes. One Home’s patient‑focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. One Home was acquired by Humana in 2021 to advance value‑based care.

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