Medical Assistant; MA-Chronic Care Management

Overview

Job Purpose We are seeking a reliable and patient-focused Medical Assistant (MA) located in San Antonio, Texas to support our Telephonic Chronic Care Management (CCM) Program. This role involves working closely with patients who have multiple chronic conditions by conducting non-face-to-face outreach and helping coordinate ongoing care. The MA will support clinical staff by gathering information, providing education, and helping patients navigate their care journey remotely.

In addition, you will be responsible for contributing to the growth and success of Health Texas while upholding our Mission, Vision and Values.

At Health Texas, we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive, collaborative, and innovative environment where every Associate feels valued, empowered and motivated to reach their full potential. Our culture is the driving force behind our mission: to deliver quality and compassionate care with outstanding service, every patient, every time.

As a (Job Title) at Health Texas we expect you to embody and promote our Values and defined expectations.

• Integrity:
  Do the right thing, the right way, every time. Be honest and uphold commitments and responsibilities, earn the trust and respect of the team and those we serve, and maintain privacy and confidentiality.
• Compassion:
  Treat everyone with respect and dignity. Foster an environment of inclusivity and well-being, practice patience and empathy, and assume positive intent.
• Synergy:
  Collaborate to improve outcomes. Invite and explore new opportunities, promote effective communication and teamwork, take pride in yourself, your work and Health Texas.
• Stewardship:
  Use resources responsibly and efficiently. Implement effective strategies to attain goals, achieve maximum productivity and results, and seek continuous knowledge and improvement.

• Perform monthly telephonic outreach to patients enrolled in the CCM program to check in on their health and wellness.
• Assist patients in following their chronic care plans, including scheduling appointments, medication refills, and lifestyle management.
• Document 20+ minute non-face-to-face care management interactions per CMS guidelines.
• Provide patients with general education and support under supervision of a PCP.
• Identify and escalate health concerns to the PCP as appropriate.
• Help patients overcome barriers to care, such as access to medication, transportation, or social services.
• Use electronic health records (EHRs) to document patient interactions and update care plans.
• Support population health and care coordination efforts within the practice or healthcare organization.
• Manage a caseload of 200+ patients per month
• Other duties as assigned.

• Must reside in Texas and be familiar with Texas-based healthcare regulations.
• Minimum 1–2 years of experience in a clinical or telehealth setting; experience with chronic care preferred.

• Certified or Registered Medical Assistant (CMA/RMA) – completion of an accredited MA program required

• Strong knowledge of chronic conditions like diabetes, hypertension, asthma, COPD, CHF, etc.
• Excellent communication, phone etiquette, and interpersonal skills.
• Comfortable using telehealth technology, EHRs, and Microsoft Office applications.
• Bilingual in Spanish and English is required

• Monday – Friday, 8:00 a.m. – 5:00 p.m., and as needed to complete projects.
• Travel to medical offices may be necessary for the purpose of providing education.

• This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
  
  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Job responsibilities, location, work hours, etc., may change at any time with or without notice.