Customer Service Specialist - Healthcare; San Antonio, Texas

Overview

Customer Service Specialist  role focuses on delivering exceptional service and support to patients and clients, handling high-volume calls related to billing, payments, medical claims, benefits, and coverage. The position requires problem-solving, empathy, accuracy, and a proactive, professional attitude.

• Handle 60+ inbound and outbound calls per day regarding billing, payments, medical claims, and coverage questions.
• Respond to telephone inquiries using standard procedures and scripts.
• Gather necessary information, research account details, and resolve customer concerns accurately and promptly.
• Clearly explain billing information, insurance benefits, and available services to patients.
• Assess patient needs and provide appropriate solutions or escalate as necessary.
• Schedule work to ensure optimal call coverage and maintain daily productivity.
• Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals.
• Support department initiatives and contribute to continuous improvement efforts.
• Maintain strict adherence to HIPAA regulations and internal confidentiality policies.
• Assist in planning department goals and recommend improvements to enhance efficiency.
• Perform other duties as assigned to support the team and organizational success.

• High school diploma or GED required; additional education is a plus.
• 1–2 years of experience in customer service, ideally in a healthcare, insurance, or medical collections environment.
• Familiarity with Medicaid, Medicare, Workers' Compensation, and liability claims preferred.
• Basic understanding of medical terminology and the healthcare revenue cycle.
• Proven experience working with multiple systems and databases in a fast-paced setting.

• Strong verbal, written, and interpersonal communication skills.
• Excellent problem-solving ability with a calm, empathetic approach.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively to meet and exceed performance targets.
• Comfort using Microsoft Office Suite and adapting to new technologies.
• Bilingual abilities are a plus.

• Hours:
  
  Monday - Friday various shifts from 8am–5pm, 9am–6pm, 10am–7pm, 11am–8pm.
• Compensation: $17/hr+ (bonus eligible quarterly).
• This is a fast-paced, high-volume role where you will handle multiple systems and patient inquiries daily. You will have support from leadership and will collaborate with colleagues to improve service delivery.

• Comprehensive Health Coverage:
  Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
• Life and Disability Insurance:
  Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
• 401(k) Retirement Savings Plan:
  Eligible to participate at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO):
  Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits:
  The company reserves the right to amend, modify, or terminate any benefits programs as needed.

Note:

This job description outlines the primary duties and qualifications for the role. It is not intended to be an exhaustive list of responsibilities or working conditions. Getix Health is an Equal Opportunity and E-Verify Employer.