Customer Service Representative

Company Overview

Centro Med is a 501(c)(3) non-profit organization that provides healthcare for all populations. It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, Centro Med has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community.

Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Centro Med is a 501(c)(3) non-profit organization that provides healthcare for all populations as a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, Centro Med has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community.

Founded in 1971 by CEO and President Ernesto Gomez, PhD, Centro Med has grown from a community-based program focused on providing culturally competent care for underserved populations to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations. We are a mission-focused organization that wants to be the heart of our communities.

We invite you to visit Centro Med and discover how we can be your medical home.

Mission
We improve lives through improving the well-being of families through high quality, compassionate health care.

Core Values
RESPECT — We treat all persons with dignity and compassion
INTEGRITY — We build trust through honesty, word and deed
EXCELLENCE — We use best practices to deliver exceptional quality care
AFFORDABILITY — We manage resources to provide affordable health care
TEAMWORK — We work together as a team in the interest of patient care

We are searching for our next SUPER STAR! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at the Centro Med clinic. You will be responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR handles registration and processing of all patients/families requesting health care, social services and counseling, coordinates encounter data entry to meet program and agency deadlines, and conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities.

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans 403(B) - Company Match Contributions
• Basic Life Insurance
• Basic Life Insurance for your Spouse & Children
• Short & Long-Term Disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP)
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance – These are additional benefits that fit your needs & lifestyle & help you feel extra protected
• Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
• Benefits start after 30 days
• Fun & Energetic, Family-Based Environment

• Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
• Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets.
• Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others).
• Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic.
• Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include…