Bilingual Referral Coordinator

Base Pay Range

$38,000.00/yr - $45,800.00/yr

The Referral and Scheduling Coordinator schedules and pre‑registers patients for exams and procedures with specialists and providers outside of the primary care physician’s office. The role performs basic administrative, clerical, operational and customer support tasks, typically on routine and patterned assignments. The Coordinator gathers and communicates all relative information and preparation instructions to patients and referring providers. Decisions are limited to defined parameters with minimal deviation, under close supervision and established policies.

• Schedule and pre‑register patients for exams and procedures with specialists and providers outside the primary care office.
• Gather and communicate all relative information and preparation instructions to patients and referring providers.
• Perform basic administrative, clerical, operational and customer support tasks.
• Work on routine and patterned assignments under close supervision and established policies.

• 2 years of hands‑on healthcare experience in a clinical setting, preferably within the Medicare population.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Proficiency with medical terminology.
• Experience with Electronic Medical Records.
• Excellent professional communication abilities at all levels within the organization and with patients.
• Passion for contributing to an organization focused on continuously improving consumer experiences.

• Bachelor’s Degree in Healthcare or Business Administration.
• Bilingual (English/Spanish).
• Knowledge of ICD‑10 and CPT coding.
• Referral experience.
• Medical Assistant or Professional State Certifications related to healthcare.

Work Schedule:

Full Time / 40 Hours / M‑F / 8a‑5p

Job Type: Referral Coordinator

Specialty:
Primary Care for Seniors

Position Type:
Clinic / On‑site

This role is patient‑facing and is part of Humana’s Tuberculosis (TB) screening program. TB screening will be required if selected.

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

Humana is an equal opportunity employer. It does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana takes affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance individuals with disability or protected veteran status, and bases all employment decisions only on valid job requirements.