Patient Registration Manager

Overview

General

Summary:

The Patient Registration Manager oversees the daily operations of patient registration, ensuring accurate, efficient and compliant collection of patient demographic, insurance and financial information. This leadership role drives high-quality patient experiences from first contact through registration, while managing staff performance, optimizing workflows, and maintaining strict adherence to regulatory standards (including HIPAA) and organizational policies. The ideal candidate is a results-oriented healthcare professional with strong leadership skills, a passion for patient-centered service, and proven expertise in patient access operations, ready to contribute to the organization’s mission of delivering exceptional care to our patients.

• General Requirements:
  Supervisory responsibility for Patient Registration Supervisors and their respective teams within the Patient Registration department of the Revenue Cycle.
• All duties performed will be done accurately and in a timely manner.

• Lead and supervise the daily operations of the patient registration team, including staffing, and workflow coordination across all clinic settings.
• Recruit, train, mentor, and evaluate registration staff, conduct performance reviews, disciplinary actions, and professional development plans.
• Ensure accurate and complete collection of patient demographic, insurance, and financial information to support billing accuracy and revenue integrity.
• Monitor key performance indicators (KPIs) such as registration accuracy, point-of-service collections, wait times, and denial rates; implement process improvements to meet or exceed organizational targets.
• Collaborate with other departments (e.g., Business Office, clinical teams, IT, and Finance) to optimize front-end processes and support overall organizational goals.
• Develop and maintain departmental policies, procedures, and standard work; participate in quality improvement initiatives and audits.
• Foster a positive, Como Familia culture within the team; promote excellent customer service and resolve escalated patient complaints or issues.
• Ensure strict compliance with federal, state, and organizational regulations, policies, and procedures (including HIPAA, patient rights, and data security).
• Prepare and present regular reports on team performance, operational metrics, and financial outcomes to senior leadership.
• Assist with development of performance standards for productivity and accuracy for new hires and established staff, establishing benchmarks and goals for registration accuracy.
• Monitor and trend dashboard summaries to assess problems, issues, or areas of concern, preparing appropriate reports.
• Establish or participate in regular meetings and open forum discussions on registration issues and concerns.
• Develop and create solutions to reduce denial rates due to registration inaccuracy.
• Will require travel to all GMG locations to support patient registration operations.
• This position will require driving a company vehicle or a personal vehicle; therefore, employees must successfully complete a motor vehicle history check, possess, and maintain a current valid Texas Driver License, and proof of current insurance to be subject for mileage reimbursement.
• Maintain strict confidentiality.