Hospice Community Care Coordinator

About the Role:

At Touchstone Health, part of the CareM-managed network, we’re growing fast—and so is our need for caring, community-minded professionals. As a Hospice Community Care Coordinator based in San Antonio, TX
, you’ll be the trusted voice that helps patients understand their care options and take the next step toward better health at home.

• Reach out to patients who’ve declined or delayed services to provide education and support
• Make home visits or phone calls to those who are unreachable or uncertain about starting care
• Partner with intake, sales, and clinical teams to ensure a seamless experience for each patient
• Document outreach efforts, barriers identified, and outcomes in our EMR/CRM
• Address non-clinical obstacles to care, such as transportation or caregiver hesitation
• Assist patients and families with service agreements and admissions as needed
• Build lasting relationships with patients, especially in underserved communities
• Report trends and insights to help refine messaging and remove systemic barriers

• High school diploma or equivalent required
• Experience working with underserved or high-risk populations
• Strong communication and interpersonal skills—you're empathetic, patient, and clear
• Comfort working independently in the field with reliable transportation (mileage reimbursed)
• Familiarity with documenting in EMR or CRM platforms
• Bonus if you’re bilingual (Spanish-English preferred) or have outreach or public health experience

Touchstone Health is part of a mission-driven care network guided by CareM Management Services
. Our purpose?
To bring out the courage in others. That means standing beside patients when they’re unsure, showing up with empathy, and making care feel more accessible—one conversation at a time.

Here, you’ll be part of a collaborative team that’s growing quickly and making a real difference in the lives of patients and families across Texas. We offer:

• Mileage reimbursement for all field work
• Opportunities for growth as our community programs expand
• A supportive culture that honors your insights, values your time, and encourages professional development
• The chance to work in a role where compassion, trust, and courage aren’t just words—they’re daily practice

Ready to help someone say yes to care? We’d love to meet you.