Community Liaison

Responsibilities

Since 1987, Laurel Ridge Treatment Center has been the premier provider of specialized behavioral health and addictive disease services in San Antonio and South Texas. Our 330-bed facility is one of the largest freestanding psychiatric hospitals in the United States. Set on a therapeutic 29-acre campus in north central San Antonio, Laurel Ridge serves as the setting for the treatment for children, adolescents, young adults, adults, veterans and military personnel.

Laurel Ridge’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, PTSD, depression and anxiety, mental illnesses and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

Laurel Ridge Treatment Center is part of one of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS). UHS has been recognized as one of the World’s Most Admired Companies by Fortune for 10 years in a row.

REPORTS TO:
Director of Business Development

POSITION PURPOSE
:
To secure appropriate Behavioral Health and Substance Abuse patient referrals to the hospital through effective marketing and business development. Develop and educate direct referral relationships in designated city-wide, state-wide or regional area markets. Provide education of the clinical criteria and administration process to help generate desired utilization of the facility s continuum of care and allow the facility management access to the needs of the community.

KEY RESPONSIBILITIES
:

• Develop and implement strategic referral account management plans that support the facility clinical resources.
• Support and emulate high customer service standards internally and externally.
• Participate in clinical orientation to units and/or programs and stay abreast of service changes that may be important to facility customer base.
• Participate in the facility community education development meetings.
• Adhere to the account management plan and complete duties assigned therein.
• Establish consistent contact with potential referral sources.
• Maintain documentation associated with account management activities.
• Develop community education & awareness of mental health resources.
• Assist the Director of Business Development and other team members in carrying out assigned activities.
• Obtain and provide facility management with up to date information about changes in the market and the competition.
• Develop & participate in educational forums internally and externally.
• Participate in outreach educational organizations within designated areas.
• Identify and develop new referral sources.
• Provide feedback from referral sources and help to identify new revenue generating programming.
• Provide education and awareness of clinical services provided by Laurel Ridge Treatment Center & administrative criteria to all referral sources.
• Accountable for all unsupervised time in the field, with written documentation of daily visits.
• Be able to manage a Specialty Program as assigned in addition to the assigned territory
• Other duties as assigned

QUALIFICATIONS

QUALIFICATIONS
:

SKILLS, KNOWLEDGE AND ABILITIES:
Good verbal and written skills. Completion of a sales training program preferred. Skills in public speaking and problem solution. Excellent customer service skills. Healthcare sales/marketing experience. Behavioral Health experience preferred.

EDUCATION:

Bachelors Degree in Marketing/Public Relations/ Counseling or a social science related field or appropriate years of direct relevant experience in lieu of a degree.

LICENSURE/CERTIFICATION:
Valid driver’s license.

EXPERIENCE:

3+ years of healthcare marketing/sales or sales experience in a related field showing a history of increased positive growth within an assigned territory. Psychiatric health care marketing experience preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without…