Scheduler-Intermediate; Mays Cancer Center

Scheduler-Intermediate (Mays Cancer Center)

Join to apply for the Scheduler-Intermediate (Mays Cancer Center) role at UT Health San Antonio

Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template, enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
• Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
• Performs all other duties as assigned.
• Three (3) years of related experience is required. Clinical experience is preferred.

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

• Medical – UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas.
• Dental – Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company.
• Vision – Fully insured Vision Care benefits are offered by Superior Vision Services.
• Disability – Employees can enroll in the Disability Insurance.
• FSAs – Employees can enroll in flexible spending accounts (FSAs).
• Retirement – Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP).
• Time Off – A generous leave program offers multiple paid leave options: (front-loaded Paid Time Off, extended Illness Bank, paid family leave, holidays).
• Discounts – Employees enjoy a range of discounts on services, tickets, and gym membership.

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.