Patient Care Representative - SAN PEDRO

Position Summary

Maintains the efficient workflow of all front office functions including appointment scheduling, medical records, patient registration, insurance verification, and checkout. In addition, you will be responsible for contributing to the growth and success of Health Texas while upholding our Mission, Vision and Values.

At Health Texas, we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive, collaborative, and innovative environment where every Associate feels valued, empowered and motivated to reach their full potential. Our culture is the driving force behind our mission to deliver quality and compassionate care with outstanding service, every patient, every time.

As a (Job Title) at Health Texas we expect you to embody and promote our Values and defined behavioral expectations.

• Integrity:
  Do the right thing, the right way, every time. Be honest and uphold commitments and responsibilities, earn the trust and respect of the team and those we serve, and maintain privacy and confidentiality.
• Compassion:
  Treat everyone with respect and dignity. Foster an environment of inclusivity and well-being, practice patience and empathy, and assume positive intent.
• Synergy:
  Collaborate to improve outcomes. Invite and explore new opportunities, promote effective communication and teamwork, take pride in yourself, your work and Health Texas.
• Stewardship:
  Use resources responsibly and efficiently. Implement effective strategies to attain goals, achieve maximum productivity and results, and seek continuous knowledge and improvement.

• Follows all Health Texas Medical Group policies and procedures including human resources, clinic, administrative, HIPAA and compliance.
• Greets patients and visitors. Checks in patients. Verifies and updates necessary information in the medical record and patient registration. Enters patient demographics and insurance information into the computer. Assists patients with physical difficulties. Notifies the medical assistant when a patient is ready.
• Maintains appointment schedules. Confirms appointments and obtains referral information.
• Verifies insurance coverage.
• Answers telephone, screens calls and visitors, takes messages, and provides routine information.
• Displays courtesy, professionalism, compassion and positive helpful attitude in interactions with providers, staff, patients and visitors.
• Maintains appropriate levels of cash and balance cash drawer per company procedure.
• Processes payments received in person and by mail. Records, totals and prepares monies for deposit according to company procedure.
• Refers patients to billing or supervisor for clarification or discussion of account and/or payment terms.
• Operation and maintenance of credit and collection equipment.
• Maintains appropriate supply inventory.
• Maintains patient charts, updates and other information according to policies and procedures.
• Prepares new charts. Ensures new patient paperwork is filled out, received and scanned into EMR. Annually updates establish patient paperwork and scans into EMR.
• Types work excuses as directed. Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area and lobby in neat and orderly manner.
• Attends required meetings and participates in committees as requested.
• Maintains patient confidentiality and complies with HIPAA regulations.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner.
• Maintains established medical group policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Implements job responsibilities in a manner that is consistent with the Code of Ethics.
• Maintains regular and acceptable attendance at such level as is determined in the medical group s sole discretion.
• Follow personal protective equipment (PPE) guidelines.
• Fulfills medical records requests as applicable.
• Assists patients with referral/authorization requests by printing referrals, providing referral contact and location information, obtain commercial authorizations and checking on status of authorizations.
• Assists…