Referral Coordinator

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The Referral Coordinator plays a crucial role in facilitating the referral process, ensuring that patients receive timely access to specialty care and services. This position requires excellent organizational and communication skills, as well as a strong commitment to patient satisfaction.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Referral Management:
  • Receive and review referral requests from primary care physicians and other healthcare providers via fax and referral software management systems (e.g., Leading Reach).
  • Verify insurance and eligibility information for referred patients.
  • Ensure that all referral documentation is complete and accurate.
• Coordination and Scheduling:
  • Coordinate and schedule appointments for referred patients with our specialist providers.
  • Communicate appointment details and instructions to patients, including any necessary preparations.
• Patient Communication:
  • Act as the primary point of contact for referred patients, addressing their inquiries and concerns promptly and professionally.
  • Educate patients on the referral process and assist with any required paperwork.
• Documentation and Record Keeping:
  • Maintain accurate and organized electronic records of referrals, authorizations, and patient interactions.
  • Maintain communication with referring providers regarding status of referrals.
  • Prepare and submit necessary reports to clinic management.
• Quality Assurance:
  • Ensure that all referral processes adhere to clinic policies and regulatory guidelines.
  • Continuously assess and improve referral coordination procedures for maximum efficiency and patient satisfaction.
• Light data entry and other related office duties.
• Other duties as assigned.

Entry level

Full-time

Health Care Provider

Hospitals and Health Care