Customer Service Coordinator - Boerne

Description

Introduction

Do you have the career opportunities as a(an) Customer Service Coordinator - Boerne you want with your current employer? We have an exciting opportunity for you to join South Texas Radiology Imaging Centers which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

South Texas Radiology Imaging Centers offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

* Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.

* Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

* Free counseling services and resources for emotional, physical and financial wellbeing

* 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

* Employee Stock Purchase Plan with 10% off HCA Healthcare stock

* Family support through fertility and family building benefits with Progyny and adoption assistance.

* Referral services for child, elder and pet care, home and auto repair, event planning and more

* Consumer discounts through Abenity and Consumer Discounts

* Retirement readiness, rollover assistance services and preferred banking partnerships

* Education assistance (tuition, student loan, certification support, dependent scholarships)

* Colleague recognition program

* Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

* Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note:

Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Customer Service Coordinator - Boerne where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

Seeking a Customer Service Coordinator who will be responsible for ensuring both patients and physicians have an effective and professional means of registering for procedures at the facility level. Will provide good communication by using proper telephone etiquette, and forwarding information efficiently. Must accurately schedule Radiology procedures and will perform a range of secretarial and clerical duties.

What you will do in this role:

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; and ensures availability of treatment information by updating and retrieving patient records.

Optimizes patients satisfaction, referring physician satisfaction, and RIS modality resource (e.g.Image Cast) utilization by scheduling appointments appropriately in person or by telephone. Comforts patients and their family by anticipating anxieties; answering patients questions; maintaining the reception area patient focused.

Coordinate patient flow throughout facility and maintains awareness of schedule to minimize delays. Updates the designated Air Traffic Control (ATC) person on a regular basis. Maintains communication with scheduling staff throughout the day regarding schedule changes and time status; annotates all scheduling changes appropriately in the patient's history notes.

Maintains patient accounts by obtaining, recording, and updating personal demographics and financial information, including but not limited to waivers, ABN's, financial responsibility forms; and notes all paperwork with appropriate instructions from MD preferences. Accurately follows collection policies and processes.

Protects patients rights by maintaining confidentiality of personal and financial information.

Processes films/copy requests as needed and assists in the printing process; obtains outside previous films as needed and defined by STRIC policy.

What qualifications you will need:

Education:

High School Diploma or GED.

Experience:

Employee completes initial and ongoing training and competencies as defined by facility which are specific to the needs of the patient population served

Preferred: RIS, Radiology Medical Records Training desired but not required.

High School Graduate / GED

No experience Required Years of Experience

South Texas Radiology Imaging Centers (STRIC) offers full-service, outpatient diagnostic imaging and interventional radiology in San Antonio, Texas. Professional interpretation and interventional procedures are provided by…