Scheduler II

GI Alliance is seeking an experienced Scheduler I for Call Center Environment.

Office hours:
Mon - Thursday 8am - 5pm / Friday - 8am - 4pm (No Weekends)

• Answer a high volume of incoming calls in a courteous and timely manner, triage appropriately, and direct to correct staff or department.
• Answer telephone as calls are forwarded, screen calls, take messages and provide general business information as it applies to the schedule.
• Schedule office appointments, consultations, and procedures through direct communication with patients, hospitals, and referring providers.
• Schedule and coordinate all follow-up appointments and cancellations for multiple locations.
• Coordinate appointments based on physician schedules and clinic availability, including rescheduling due to cancellations or time constraints.
• Collect, input, and verify patient demographic and insurance information.
• Maintain accurate data entry and proper indexing of patient records while observing HIPAA guidelines.
• Take triage call messages for medical staff and route tasks.
• View patients’ visit notes, identify problems and diagnoses listed and physician orders.
• Perform other duties as assigned.

• Previous scheduling experience in a health care environment is required (e.g., physician office, clinic).
• Knowledge of medical terminology and familiarity with medical diagnostic procedures and health care required.
• Must have excellent organizational skills and be detail oriented; must be highly skilled in verbal communication, problem solving, prioritization and organization.
• Knowledge of HIPAA/Confidentiality.
• Experience with multi-line phone systems - Preferred.
• Strong interpersonal and verbal communication skills - Required.

• Excellent written and verbal communication skills.
• Excellent customer service skills are required.
• Experience working in a medical office.
• Ability to multi-task and work in a fast-paced environment.
• Detail-oriented.
• Basic understanding of healthcare plans.
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Education: High school diploma or equivalent

Experience: 2-5 years of prior medical scheduling is preferred

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note:

All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE:

ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran