Customer Complaint Coordinator

Spectraforce is a leading global services firm that provides a portfolio of consulting, staffing, and outsourcing services and solutions to a broad range of clients and industries worldwide. We are headquartered in Raleigh, NC, USA, with offshore global delivery centers in Pune, Chandigarh, Bangalore, and Hyderabad, India.

• Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, and ISO 13485 / 14971.
• One or more years of experience with medical terminology, clinical or laboratory knowledge, and familiarity with client’s products.
• Two or more years of experience in complaint handling, Medical Device industry, customer relations, complaint trending, MDR submissions, FDA regulations, GMP.

• Strong analytical, deductive reasoning, and listening skills.
• Must be able to communicate precisely and accurately at all organizational levels.
• Ability to speak multiple languages preferred, including Spanish, Portuguese, and French.
• Strong interpersonal skills with the ability to effectively lead a multi-functional audit team.

Education:

• Bachelor’s Degree in Science, Engineering, Business, or applicable work experience.

• Duties are complex and pertain to overall quality management.
• Under the direction of the Manager, Customer Management Center, manages activities related to complaints concerning client’s products.
• Responsible for setting work direction and completing assigned tasks.
• Supervises processing of customer complaints, maintains complaint files, and prepares responses and quality reports.
• Conducts mechanical and functional product evaluations related to customer complaints and supports Market Segment Teams.
• Manages the end-to-end process of customer complaints, utilizing database systems for complaint processing.

• Contribute to the business-wide quality strategy and objectives.
• Maintain systems to monitor and facilitate timely investigation and closure of complaints.
• Manage the complaint handling process effectively.

Client Delivery Executive

Spectraforce Technologies Inc.

Phone:  EXT-4065

Fax:

Email: [email protected]

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